Terms & Conditions
These terms apply to all orders placed through this website. Please read them before ordering. By placing an order, you confirm that you accept these terms.
1. Who we are
This website is operated by Kafana Ltd ("we", "us", "our"), a company registered in England and Wales under company number 16668364. Registered office: 124–128 City Road, London, EC1V 2NX.
VAT number: GB502328628
AWRS URN: XXAW00000123555
Email: info@kafana.co.uk
2. You must be 18 or over
You must be aged 18 or over to buy alcohol from us. By placing an order, you confirm that you are at least 18 years old.
We sell alcohol, and it is a criminal offence to sell or deliver alcohol to anyone under the age of 18, or to buy alcohol on behalf of someone under 18. We operate a Challenge 25 policy.
You must be 18 or over to place an order.
Orders can only be delivered to a person aged 18 or over, at the address given for the order.
We use age and identity verification when you order. This checks your name, address, and age against reference databases to confirm that the name and address match and that you are aged 18 or over. If your details cannot be matched and verified against those databases, your order will automatically fail and will not be accepted.
3. Age verification
When you place an order, our age verification provider carries out an electronic check against reference databases to confirm that your name and address match and that you are aged 18 or over. If your details cannot be verified against those databases, we will not be able to accept your order. Our delivery partners may also carry out an age check on delivery and can ask for photo ID. If no one aged 18 or over is available to receive the order, or if ID cannot be provided, the alcohol will not be handed over.
4. Placing an order
When you place an order, you will receive an acknowledgement confirming we have received it. This acknowledgement is not acceptance of your order.
Your order is only accepted, and a contract formed between us, when we send you an email confirming that your order has been dispatched. If we are unable to accept your order — for example, because age or identity verification fails, an item is out of stock, or we identify a pricing or description error — we will let you know and will not charge you, or will refund any payment taken.
5. Products
We sell Balkan Plum Spirit at 40% ABV. Our products contain alcohol and are intended for responsible consumption by adults. Product images are for illustration; packaging and labelling may vary. We take care to describe our products accurately, but minor variations do not entitle you to a refund unless the products are faulty.
6. Price and payment
Prices are shown on the website in pounds sterling and include VAT. Delivery charges are shown separately at checkout before you confirm your order.
Payment is taken at the time you place your order and is processed securely by Stripe. We do not store your full card details.
We try to ensure all prices are correct, but errors can occur. If we discover an error in the price of products you have ordered, we will contact you before dispatch and give you the option to continue at the correct price or cancel the order.
7. Delivery
We deliver across the United Kingdom. Delivery charges may vary and are shown at checkout before you confirm your order.
Estimated delivery times are shown at checkout. We will do our best to deliver within the estimated timescale, but delivery times are not guaranteed.
Because we sell alcohol:
Someone aged 18 or over must be available to receive the delivery.
Our courier may ask for photo ID and can refuse to hand over the order if age cannot be verified or if the recipient appears to be under 18.
We do not leave alcohol unattended or with anyone under the age of 18.
If delivery is unsuccessful because no suitable person is available to receive it, the courier's standard redelivery or collection process will apply. If an order is returned to us undelivered, we will refund the price of the products but may deduct the cost of delivery, except where you are cancelling under section 8.
Risk in the products passes to you on delivery.
8. Returns and refunds
We want you to be happy with what you buy from us. If a product is faulty, damaged, or not as described, we will put it right — see section 9.
As a consumer buying online, you also have the right to cancel your order within 14 days of receiving it, under the Consumer Contracts Regulations 2013. To qualify for a refund, products must be returned unused and in their original, unopened condition. We will refund the price you paid, including standard outbound delivery, within 14 days of receiving the products back. You cover the cost of return unless the products are faulty.
We are unable to refund products that have been opened or used, unless they are faulty. If you are otherwise unhappy with your purchase, please get in touch at info@kafana.co.uk and we will always do our best to help.
Nothing in this section affects your statutory rights.
9. Faulty or damaged products
If your order arrives damaged or faulty, please contact us at info@kafana.co.uk as soon as possible, with your order number and, where possible, a photograph. Under the Consumer Rights Act 2015, products must be of satisfactory quality, fit for purpose, and as described. If they are not, you may be entitled to a repair, replacement, or refund.
10. Responsible drinking
We are committed to the responsible retailing and enjoyment of alcohol. For guidance and support, visit drinkaware.co.uk.
11. Our liability
We do not exclude or limit our liability where it would be unlawful to do so, including for death or personal injury caused by our negligence, or for fraud. Subject to that, we are not liable for losses that were not foreseeable, or for losses that arise from your own misuse of our products.
12. Events outside our control
We are not responsible for delays or failures to perform caused by events outside our reasonable control, including supply failures, courier delays, or extreme weather. If such an event occurs, we will contact you and take reasonable steps to minimise any delay.
13. Privacy
We handle your personal data in accordance with our Privacy Policy, which explains what we collect and how we use it.
14. Complaints
If you have a complaint, please contact us at info@kafana.co.uk and we will do our best to resolve it.
15. Changes to these terms
We may update these terms from time to time. The terms that apply to your order are those in force on the date you place it. The current version will always be on this page.
16. Governing law
These terms are governed by the law of England and Wales, and any disputes will be subject to the non-exclusive jurisdiction of the courts of England and Wales.
Last updated: July 2026